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CLIENT SERVICES
Making advanced communication available and affordable.
Our goal is to provide quality products that
allow you to run your business seamlessly.
It's that simple.
Client Services
Overview
Race is committed to providing our customers the best possible support services available. We pride ourselves in understanding and developing a relationship around our customers individual needs. Race has a variety of support and maintenance packages to suit your needs.

  • Help Desk Support: A qualified technician is standing by to help troubleshoot, diagnose, and/or resolve your issue remotely. In the event your technical issue cannot be resolved remotely, the technician will schedule an on-site visit at the earliest possible, mutually agreeable time.
     
  • On-Site Basic Support: Diagnosis, maintenance and remedy of any Computer (PC, Mac or Laptop), Printer, Software, Networking and Peripheral Problem. On-Site services include:
    • Hardware and Software installations and configurations
    • Desktop Repairs
    • Virus DAT Updates and Installation

  • Workstation Assessments: Data collection utility that scans the workstation's hardware configuration and installed software
     
  • Preventative Maintenance: Run scandisk and complete HD diagnostics. Remove pc cover and inspect for loose cards, cables, and connections. Check and inspect CPU fan and power supply.
     
  • Maintenance Agreements: Monthly maintenance agreements cover the labor for technical support, preventative maintenance, repair, installation of hardware, internet connectivity, and networking devices as needed. The benefits of securing a maintenance agreement with Race include:
    • Preferred response time
    • Discounted fixed monthly rates
    • Access to multi-level technicians at the same rate

  • Cabling: Voice and Data cabling.

For more information on any of our support and maintenance agreements, please feel free to contact us.

 
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