Login with your Client ID to manage your bills or set up auto payment.
Once your service area has been released and you've submitted your pre-order, what's next?
We know each community has it's own personality and process to Get Gigafied. Race specializes in bringing fiber directly to the home or business, giving you a dedicated symmetric connection at speeds of up to 1 Gbps (1000 Mbps). Some of our service areas require just a few extra steps before you can Gigafy your world. The following Need-To-Know section will explain the process from pre-order to final installation.
When placing an order with Race we first have to determine if your home is eligible for aerial or underground installation. A site survey will be scheduled to gather information on your home and help us determine access and locate any potential obstacles.
If utilities are being provided aerially to your home but you would still like our fiber installed underground, you have alternative options (see Underground Custom). Underground work must be completed before fiber order
If the conduit utilized by your current utilities (phone, electric or broadband) is useable, we will do our best to utilize the existing conduit. How is this done?